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* * * Enter the QUOTE, INVOICE, or SUPPORT TICKET number in the "Invoice Number" field below. * * *
In the "Total Amount" field below, enter the amount specified on the Quote, Invoice, or Support Ticket.
For Technical Support per instance charges, Navigator or Raster Blaster is $420; Sierra is $570
If this is an open invoice on your established Xitron account, please add the 2.5% processing fee as described at the bottom of this form.
XITRON RETURN AND CANCELLATION POLICY
CANCELLATIONS:
Most orders placed with Xitron can be canceled at any time prior to shipment by Xitron at no charge – with the following exceptions.
The following products are non-cancellable and are payable in full:
- Software Upgrades
- Software Migrations
- Custom order computers
RETURNS:
- Once shipped from Xitron, most products will be charged a 25% restocking fee of the product total if returned within 30 days of shipment from Xitron in like-new condition and with all original packaging. After 30 days, the product is not returnable for credit or refund.
- A $100 charge will apply if the original packaging for computer and monitors is unavailable or not in like-new condition.
The following charges are NOT RETURNABLE and are payable in full:
- Software upgrades
- Software migrations
- Software options
- Freight charges
- Remote installations
- On-site installations
- Travel & Lodging charges
RETURN FOR TECHNICAL ISSUES:
- Should the system be shown incapable of performing to the specifications and descriptions found in Xitron literature (or on Xitron.com) within 30 days of installation, the system may be returned for a refund minus the costs of installation, training, and shipping and may also be subject to a minimum 25% restocking fee.
- Xitron reserves the right to add a 2.5% credit card processing fee to payments for open invoices on Net 30, 60, or 90-day term accounts paid through the credit card portal.